DAMAGES / INCORRECT DELIVERY:
If you receive damaged or incorrect tiles you will need to inform us within 2 working days of delivery. We will either refund you or send replacements as quickly as possible.
We will refund any tiles in their original boxes within 60 days of the date of delivery. The customer will be responsible for arranging the return of the goods. Please contact us for full details: 01832 735 633 or firstname.lastname@example.org
The refund will be processed within 7 working days following our receipt of the return.
CHANGE OF CHOICE
The customer will have the right to return goods if they are not happy with their selection. The goods must be returned in the original packaging to our main distribution warehouse. the customer will be responsible for arranging transport and insurance of goods. Please contact us for full details: 01832 735 633 or email@example.com
This must be done within 60 days of receiving the order. Refunds will be processed within 7 working days following our receipt of the return, original delivery costs will not be refunded.
Next Day Orders Over £99 – FREE
Next Day Orders Under £99 – £14.99
Orders must be placed before 3pm for next day delivery.
Please Note: Due to the distance from our main warehouse some areas in Scotland and Northern Ireland will be subject to a Surcharge, an additional £38.95 will be applied to delivery, regardless of total order value. Delivery can take between 3-5 working days.
Weekend delivery is available in certain Mainland UK areas.
Orders are delivered by various means, usually by Tail lift vehicle. Please note that our general Delivery Service and those of our delivery Partners may involve deliveries being completed between the hours of 7.00am to 6.00pm. Due to insurance and health and safety regulations we are unable to transport goods into a Customer’s property. Ninety five per cent of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location (Kerbside Delivery*). If goods are delivered on a pallet – the items on the pallet will not be broken down or discharged by the delivering driver.
*Kerbside Delivery: Whilst every effort will be made to deliver your product to the nearest available delivery point, hazards or obstructions e.g. steps, lifts, uneven or gravel paths / driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle.
When placing your order, please provide wherever possible, a mobile telephone number, as this will improve the level of service our delivery partners are able to provide to you.
When ordering via PayPal, you will leave thrapstontiling.co.uk and the transaction will go through with your default PayPal address. Therefore, your required delivery address will need to be present and confirmed within your PayPal account. Please ensure you provide a telephone number so we can contact/text you updates on delivery status. To amend/update please contact us via email firstname.lastname@example.org or via phone on 01832 735 633.
‘The Company’ and ‘Seller’ means Thrapston Tiling Ltd.
‘Buyer’ and ‘Customer’ means the person who accepts a quotation from the Seller, for the sale of the Goods or agrees to buy the Goods from the Seller.
‘Goods’ means the Tiles and other products which the Buyer agrees to purchase from the Seller.
‘Stock Items’ are products that are classified on our Web site as standard items and are in stock.
‘Non-Stock items’ or ‘Special Products’ are products that are classified on our Web site as non-standard items or those that are Out of Stock.
‘Order’ and ‘Contract’ means the Order or Contract for the sale and purchase of the Goods between the Buyer and the Seller.
‘Price’ means the price for the Goods excluding where applicable, carriage, packaging, insurance and Value Added Tax.
‘In writing’ means a communication by postal letter, email, facsimile and any comparable means of communication.
The headings in these Conditions are for convenience only and shall not affect their interpretation.
The Companies catalogues, price list, website and other advertising material shall not form any part of any contract between the Buyer and the Company.
Any information or description of the goods appearing in the Sellers catalogues, brochures and other publications is believed to be correct and current, but is not warranted by the Seller, in so far as any such publication has been compiled from information supplied to the Seller, either by the manufacturer or supplier of the goods. The Seller accepts no responsibility for the accuracy of any such information or description.
Unless otherwise stated in writing all prices quoted are inclusive of VAT. Quotations are valid for 30 Days from date of issue.
Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible to give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the Company take the action to cancel the order, for standard stock items and you have already paid for the goods, you will receive a full refund.
Prices are subject to alteration without prior notification and shall not be binding on the Seller.