Shop Terms and Conditions

RETURNS

DAMAGES / INCORRECT DELIVERY:

If you receive damaged or incorrect tiles you will need to inform us within 2 working days of delivery. We will either refund you or send replacements as quickly as possible.

SURPLUS:

We will refund any tiles in their original boxes within 60 days of the date of delivery. The customer will be responsible for arranging the return of the goods. Please contact us for full details: 01832 735 633 or info@thrapstontiling.co.uk

The refund will be processed within 7 working days following our receipt of the return.

CHANGE OF CHOICE

The customer will have the right to return goods if they are not happy with their selection. The goods must be returned in the original packaging to our main distribution warehouse. the customer will be responsible for arranging transport and insurance of goods. Please contact us for full details: 01832 735 633 or info@thrapstontiling.co.uk

This must be done within 60 days of receiving the order. Refunds will be processed within 7 working days following our receipt of the return, original delivery costs will not be refunded.

DELIVERY RATES

Next Day Orders Over £99 –  FREE

Next Day Orders Under £99 –  £14.99

Orders must be placed before 3pm for next day delivery.

Please Note: Due to the distance from our main warehouse some areas in Scotland and Northern Ireland will be subject to a Surcharge, an additional £38.95 will be applied to delivery, regardless of total order value. Delivery can take between 3-5 working days.

Weekend delivery is available in certain Mainland UK areas.

 

Orders are delivered by various means, usually by Tail lift vehicle. Please note that our general Delivery Service and those of our delivery Partners may involve deliveries being completed between the hours of 7.00am to 6.00pm. Due to insurance and health and safety regulations we are unable to transport goods into a Customer’s property. Ninety five per cent of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location (Kerbside Delivery*). If goods are delivered on a pallet – the items on the pallet will not be broken down or discharged by the delivering driver.

*Kerbside Delivery: Whilst every effort will be made to deliver your product to the nearest available delivery point, hazards or obstructions e.g. steps, lifts, uneven or gravel paths / driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle.

When placing your order, please provide wherever possible, a mobile telephone number, as this will improve the level of service our delivery partners are able to provide to you.

When ordering via PayPal, you will leave thrapstontiling.co.uk and the transaction will go through with your default PayPal address. Therefore, your required delivery address will need to be present and confirmed within your PayPal account. Please ensure you provide a telephone number so we can contact/text you updates on delivery status. To amend/update please contact us via email info@thrapstontiling.co.uk or via phone on 01832 735 633.

‘The Company’ and ‘Seller’ means Thrapston Tiling Ltd.

‘Buyer’ and ‘Customer’ means the person who accepts a quotation from the Seller, for the sale of the Goods or agrees to buy the Goods from the Seller.

‘Goods’ means the Tiles and other products which the Buyer agrees to purchase from the Seller.

‘Stock Items’ are products that are classified on our Web site as standard items and are in stock.

‘Non-Stock items’ or ‘Special Products’ are products that are classified on our Web site as non-standard items or those that are Out of Stock.

‘Order’ and ‘Contract’ means the Order or Contract for the sale and purchase of the Goods between the Buyer and the Seller.

‘Price’ means the price for the Goods excluding where applicable, carriage, packaging, insurance and Value Added Tax.

‘In writing’ means a communication by postal letter, email, facsimile and any comparable means of communication.

The headings in these Conditions are for convenience only and shall not affect their interpretation.

The Companies catalogues, price list, website and other advertising material shall not form any part of any contract between the Buyer and the Company.

Any information or description of the goods appearing in the Sellers catalogues, brochures and other publications is believed to be correct and current, but is not warranted by the Seller, in so far as any such publication has been compiled from information supplied to the Seller, either by the manufacturer or supplier of the goods. The Seller accepts no responsibility for the accuracy of any such information or description.

Unless otherwise stated in writing all prices quoted are inclusive of VAT. Quotations are valid for 30 Days from date of issue.

Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible to give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the Company take the action to cancel the order, for standard stock items and you have already paid for the goods, you will receive a full refund.

Prices are subject to alteration without prior notification and shall not be binding on the Seller.

Each Contract between the Seller and the Buyer will consist of the Order, the Terms and Conditions and such other specific terms as the two parties shall agree in writing.

The Company accepts most major Credit & Debit Card payments via our on-line website. These payments are Credit checked and final payment authorisation given, via appointed and accredited 3rd Party Credit Agencies (e.g. Sage Pay, PayPal, Amazon Pay etc.). The Company cannot take any responsibility for the non-authorisation of on-line payments howsoever caused or for any subsequent delay in delivery, when authorisation is queried or additional Credit checking processes are involved.

Credit Checking routines require that the Debit or Credit Card used, is registered to the appropriate person (Buyer). Should the credit authorisation fail, the Company reserve the sole right to employ additional Credit checking measures in order to confirm or qualify the authenticity of the Buyer. The Company cannot accept any liability for any delay, or cost incurred by the Buyer as a result of a delay in the Credit authorisation process.

If Payments are declined or queried by the appointed and accredited 3rd Party Credit checking agency, the Company reserve the sole right to employ additional Credit checking measures in order to confirm or qualify the authenticity of the Buyer. The Company cannot accept any liability for any delay, or cost incurred by the Buyer as a result of a delay in the Credit authorisation process.

In the event that the express Terms of a contract are in conflict with any Conditions, the Conditions shall prevail.

As the number of tiles per square yard and square metre is nominal, the Buyer will be responsible for ensuring sufficient quantity of tiles are ordered.

Acceptance of your order and the completion of the contract between the Buyer and the Company will take place upon the despatch to the Buyer of the products ordered, unless we have notified you that we will not accept your order, or you have cancelled it.

Orders are accepted and promises for delivery given, conditionally upon our being able to secure the necessary material and /or goods and without responsibility for delays arising through risks and uncertainties of manufacture, strike, accidents, or other causes beyond our direct control.

Payment for the goods shall in itself constitute an acceptance of and agreement to these general Terms & Conditions.

The Company reserves the right not to supply the Buyer at the Companies sole discretion.

The supply of goods does not mean that they are suitable for a specific installation. The Company can only be held responsible for any failure against products supplied, to the extent that the manufacturer of such products is prepared to guarantee the same. No tiles are guaranteed against crazing. All tiles are susceptible to impact damage and this is unrelated to the wearing grade. Tiles can wear and must be protected against grit, movement of appliances and items being dropped on the surface. No tiles are guaranteed against chipping or mis-use.

Some variations in size, shape, manufacturing tolerance, shading and pattern are inherent in the manufacture of tiles and therefore the Seller accepts no liability. All Natural Stone goods are supplied subject to natural colour and shade variations. Tile names, images and sizes displayed are nominal and only represent a guide to the actual style, colour and size of a tile. Variations in texture, shade and size can occur from that which is advertised. Individual monitor setting can also exaggerate the appearance of a colour. The Company recommends that a sample is purchased prior to the main order. It is the responsibility of the buyer to ensure that tiles are of an acceptable shade and size, and satisfactory for their situation.

It is the responsibility of the Tiler or Tradesperson to use where possible, goods from a variety of separate boxes to ensure that any batch, colour, shading and quality variances are minimised.

Any fault, quality or shading issue with the tiles supplied will remain the responsibility of the manufacturer. The Company will accept no responsibility for further or subsequent loss or expense, if the tiles are faulty, or not to the acceptance of the Buyer. Any such issues will be passed to the manufacturers, whereby any claims will become solely the manufacturer’s liability, disclaimers or notes printed on boxes or packaging will become the responsibility of the Buyer to read and accept, prior to use or fixing.

Any claim by the Buyer, which is based on any defect in the quality or condition of the Goods, or their failure to correspond with specification, shall (whether or not the delivery is refused, by the Buyer) be expected to notify the Seller in writing, within 2 working days, from delivery. If delivery is refused and the Buyer does not notify the Seller accordingly, the Seller shall have no liability for such defect or failure and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.

Each tile should be carefully examined individually before fixing. Fixing of the tiles constitutes acceptance of their quality. Walls And Floors accepts no liability for faulty installation work, or the quality or correctness of the tiles once fixed. As far as the law permits, liability is limited to replacement of faulty items or a refund of their cost and excludes any consequential loss, including the cost of removal and refixing.

The Company offer a wide range of special protection, cleaning and maintenance products manufactured by a variety of different suppliers. Every care should be taken when using these products to ensure that they are appropriate for the product and location involved. Customers are requested to refer to the manufacturer’s website and to fully read and adhere to the manufacturer’s usage and application guideline instructions before use. Additionally, it is recommended that Customers should apply a small sample to a test area to ensure suitability, before proceeding with the main project. The Company are unable to accept any responsibility or liability for costs incurred through the use/mis-use of these products, howsoever caused. Ceramic tiles often absorb moisture from the adhesive used to fix them. Discoloration can occur when moisture is absorbed . Tiles need to fully dry before grouting which can take days in some circumstance.

This policy does not affect your statutory rights.

41. If the Buyer cancels the order after despatch, but before physical delivery, the Buyer will be expected to accept delivery of the goods and take responsibility for the return of the goods to the Company. A Full refund will be issued for the Goods and the original Delivery charge once the goods have been received and inspected by the Company, as being in a resalable condition. The Company will not accept under any circumstances the cost for delivering, or re-packaging of the goods.

42. The Buyer can within 7 (seven) working days of receipt, cancel their order. Cancellations should be made either in writing, by email to info@thrapstontiling.co.uk or via telephone, to our Customer Services Team : 01832 735 633.

The Customer does not need to give a reason, however, a brief outlined explanation will help us to improve our Customer Service in the future. If the Customer decides to cancel the order, a FULL refund for the GOODS and original DELIVERY charge will be issued. If the order is cancelled, the goods must be returned to the Company, The cost for returning the goods is the responsibility of the Buyer. However, if the Customer returns the goods themselves to the Company, the Company, will not re-imburse the cost of returning the goods.

43. The goods must arrive in a resalable condition, therefore the Buyer, before returning the goods must ensure that the packaging is suitable for the safe return of the product. The cost for any additional packaging will be the responsibility of the Buyer.

44. The Buyer should return goods using conventional haulage and should not use Express or Special Transportation services, unless specifically agreed with the Company, in writing, prior to the goods being returned.

45. If the original packaging has been opened or is deemed by the Buyer to require improvement, to allow the safe return of the goods, it is the responsibility of the Buyer to complete a re-packing exercise, at their cost. The Company will not accept any costs for the re-packing of goods, in any circumstances.

46. Refunds for cancellations will only be processed once the goods have arrived with the Company and have been fully inspected and deemed to be in a resalable condition. The Company reserve the right to amend the amount refunded based on the value of the resalable goods.

47. Refunds will be processed as a priority, however, dependent upon circumstances, the administration may take up to 5 working days to complete. The maximum time period to refund any monies will not exceed 60 Days from the receipt of goods. Additionally, please note, any monies paid back to Credit / Debit cards may take a further 3-5 days to show on Customers statements. – However, it may be possible to improve on these timings by contacting your Bank / Card account company.

48. After 7 (seven) working days from delivery, if the Buyer wishes to cancel the order, this action will be considered to be a ‘Return’ and be covered by our Returns Policy.

This web site is operated by the Company, namely, Thrapston Tiling Ltd. Our registered office is 4 Clover Drive, Thrapston, NN14 4RN. Registered in England and Wales No. 09688889. Our VAT registration number is 279523565.

Any material downloaded or otherwise obtained through the use of this web site is done at your own discretion and risk and you will be solely responsible for any damage to your own computer system, or loss of data that results from the download of any such material.

This site, including the content and information provided within, is governed by the laws of England.