Our Tile Guarantee

We’re pleased to offer our customers a lifetime guarantee on all tiles when installed by our approved fitting team or purchased with our recommended adhesives and grouts.

We guarantee that our tiles and fixing products are free from manufacturing defects and will remain fit for purpose for the lifetime of the product or up to 15 years (whichever is sooner).

How To Register

Upon placing your tile order with Thrapston Tiling Ltd you must purchase the recommend Primer, Adhesive and Grout which must be used to install our tiles. After installation you can register your guarantee by emailing info@thrapstontiling.co.uk with your order number.

Terms of the Tile Guarantee

Our Tile Guarantee only applies to ceramic and porcelain tiles which have been purchased directly from Thrapston Tiling Ltd, installed by our recommended fitting team and/or installed using our recommended fixing products;

Tiling must be maintained in a proper manner and not subjected to abnormal conditions, improper use or neglect.

Any alleged failure of products must be reported to Thrapston Tiling Ltd immediately and confirmed in writing. We will then investigate in full and provide a report.

Tile installation will be investigated via chemical testing to ensure only our products have been used for application and installed in accordance with this guarantee.

Any other products used for application alongside our products must be reported in writing and approved by Thrapston Tiling Ltd prior to application.

In the unlikely event that you need to make a claim, Thrapston Tiling Ltd will either provide a refund, repair or offer a suitable replacement, in part or whole, dispatched at the earliest possible opportunity as dictated by Thrapston Tiling Ltd

The Tile Guarantee does not cover subsequentially loss of any kind, either directly or indirectly of a valid claim being made. This does not affect your statuary rights.

If a replacement product is offered, however the direct replacement is no longer available, Thrapston Tiling Ltd reserve the right to replace said product with the nearest equivalent of equal value.

If products are replaced that subsequently prove not to be defective, Thrapston Tiling Ltd reserve the right to levy a charge for such items, together with any and all costs associated with their provision.

The Tile Guarantee does not cover:

  • Failure to install or utilise products in accordance with this guarantee as set out above.
  • Fair wear and tear.
  • Neglect or abuse.
  • Products subject to abnormal conditions.
  • The use of harsh or corrosive chemicals.
  • Existing defects which were not reported to Thrapston Tiling Ltd before installation.

These terms are correct at the time of print and full up to date terms and conditions can be found on our website www.thrapstontiling.co.uk/shop-terms-and-conditions

Our guarantee is not insurance backed.